Refund policy

✨ All Sales Are Final

We do not offer returns, refunds, or exchanges — all purchases are final sale.

Please read product descriptions carefully and reach out before ordering if you have any questions. We want you to love your magical new piece!

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💔 Damaged Items

If your item arrives broken or defective, don’t worry — we’ve got you.

• Contact us within 3 days of delivery

• Email us at shophocussmokus@gmail.com

• Include your order number and clear photos of:

  • The damaged item

  • The packaging it arrived in

If eligible, we’ll either issue a refund or send a replacement — depending on availability.